SPA ETIQUETTE

A spa visit is an opportunity to relax and enjoy time off, alone or with loved ones. To ensure a calm and pleasant experience, it’s important to follow a few simple rules.

Following spa etiquette helps create a pleasant atmosphere for everyone at the spa, so we ask guests to review the guidelines below before visiting the spa.

Service cancellation terms

Zen SPA services are provided by advance booking. If you wish to change or cancel a booked service, please notify us by email at least 24 hours in advance. Otherwise, a cancellation fee of 100% of the service price will apply.

Spa etiquette

• When arriving at the spa or sauna, please check in at the hotel reception first
• Arrive 10 minutes early to avoid rushing. If you’re late, your treatment will last less than the scheduled time
• Choose swimwear and clean sandals suitable for the spa or sauna
• Come to the spa freshly showered; shower before your treatment
• Avoid arriving for a treatment or sauna after a heavy meal or while intoxicated
• Silence your phone and, if possible, leave your computer at home
• Inform the therapist of any special needs, or if you feel cold, hot or uncomfortable
• Please help keep the spa clean; our clients’ safety is our top priority
• Please note that the spa is a quiet space; we value our clients’ privacy
• Please leave valuables and jewelry at home or in a locked locker
• No smoking in the spa area

We wish you a relaxing getaway and a truly ZEN experience at our spa!